Customer voice: the knowledge space

Your customers state their problem in the exact words they later type into Google or ask an AI assistant. Support tickets, reviews, forum threads, emails and call transcripts are a knowledge base waiting to be mined, and most businesses never mine it.

Paste any customer text on the Customer voice page and one small model call extracts four kinds of findings: questions to track (the problem, phrased the way a person asks an assistant before they know you exist), keywords to watch, facts your text confirms about the business, and verbatim customer wordings worth reusing in your pages.

Every finding carries the exact quote that produced it. A finding the miner cannot quote is treated as an invention and never stored. Nothing enters your tracked questions, watched keywords or fact catalog without your click in the review queue, and accepted facts arrive as unverified drafts that walk the normal verification path.

Rows accepted here are labelled "from your customers" in your steering lists, so you always know which tracked questions came from real customer language and which were generated.